Terms of service

OVERVIEW

Welcome to Just Try.

These Terms of Service (“Terms”) govern your access to and use of www.justtrypet.com (the “Website”), including your purchase and use of products and services offered through the Website.

The Just Try brand and JustTryPet website are operated by HUOZY (HK) LIMITED. Throughout these Terms, “Just Try,” “we,” “us,” and “our” refer to the operator of this Website.

By accessing the Website, placing an order, or otherwise using our services, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies posted on the Website.

If you do not agree with these Terms, please do not use the Website.

TABLE OF CONTENTS

1. Eligibility and Website Use
2. Customer Accounts
3. Products and Product Information
4. Orders and Order Acceptance
5. Prices, Payments, and Taxes
6. Promotions and Discount Codes
7. Shipping and Delivery
8. Order Changes and Cancellations
9. Returns, Refunds, and Replacements
10. Product Use and Pet Safety
11. Website Content and Intellectual Property
12. Reviews and User-Submitted Content
13. Third-Party Services and Links
14. Privacy
15. Prohibited Uses
16. Errors and Inaccuracies
17. Disclaimer of Warranties
18. Limitation of Liability
19. Indemnification
20. Suspension and Termination
21. Governing Law
22. Changes to These Terms
23. Contact Information

1. ELIGIBILITY AND WEBSITE USE

By using this Website, you represent that you are at least 18 years old or have reached the legal age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement.

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to misuse the Website, interfere with its normal operation, attempt to gain unauthorized access to any part of the Website, or use the Website in any manner that violates applicable laws or the rights of others.

2. CUSTOMER ACCOUNTS

You may be able to shop on our Website without creating a customer account.

If you choose to create an account, you are responsible for keeping your login credentials secure and for activity conducted through your account.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

We may suspend or restrict access to an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present our products accurately, including product names, images, ingredients, sizes, quantities, prices, and other available product information.

Actual product packaging, appearance, color, or labeling may occasionally differ slightly from images displayed on the Website due to packaging updates, photography, screen settings, or other reasonable variations.

Customers should review the information shown on the actual product packaging before use, particularly ingredient lists, feeding directions, storage instructions, and other product-specific information.

Ingredients, recipes, packaging, sizes, and product availability may change from time to time.

Not every Just Try product is intended for the same feeding purpose. Treats and snacks should be fed according to their product directions. Only products specifically identified and labeled as complete food should be used as a complete daily diet.

We reserve the right to discontinue products, limit quantities, or update product information when necessary.

4. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not automatically mean that the order has been accepted.

After you place an order, we may review the order before acceptance and fulfillment.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment issues, unusually large quantities, or violations of these Terms.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for reviewing their order details, selected products, quantities, and shipping information before completing checkout.

5. PRICES, PAYMENTS, AND TAXES

Prices displayed on the Website are shown in the currency indicated at checkout and may change without prior notice.

The price applicable to an order is the price displayed and confirmed when the order is placed, subject to correction of obvious pricing or technical errors.

Available payment methods are displayed during checkout.

You represent that you are authorized to use the payment method submitted with your order.

Applicable taxes, shipping charges, discounts, and other charges, if any, will be shown before payment is completed.

We do not store full payment card details directly. Payment processing may be handled by authorized third-party payment providers.

6. PROMOTIONS AND DISCOUNT CODES

From time to time, Just Try may offer discounts, promotional pricing, bundles, gifts, or coupon codes.

Promotions may be subject to separate eligibility requirements, expiration dates, product exclusions, minimum purchase requirements, quantity limits, or other conditions.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or end a promotion where permitted by law, including in cases of technical error, misuse, fraud, or inaccurate promotional information.

Final promotional terms shown at checkout will apply to the order.

7. SHIPPING AND DELIVERY

We currently ship eligible orders to addresses within the contiguous United States.

Available shipping methods, shipping charges, and estimated delivery information are shown on the Website or during checkout.

Orders are generally processed within the timeframe described in our Shipping Policy.

Delivery dates are estimates rather than guarantees. Actual delivery times may vary because of carrier operations, weather, holidays, destination, address issues, or other circumstances outside our reasonable control.

Tracking information will normally be provided when available after an order has shipped.

Customers are responsible for providing a complete and accurate delivery address.

For full information regarding processing times, shipping areas, delivery estimates, and shipping-related issues, please review our Shipping Policy.

8. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.

Once an order has shipped, changes to the shipping address or contents of the order are generally no longer possible.

9. RETURNS, REFUNDS, AND REPLACEMENTS

Because many of our products are consumable pet products, special hygiene and product-safety considerations apply.

Eligibility for returns, refunds, replacements, or store credit depends on the circumstances and is governed by our Refund Policy.

Consumable products may be final sale once shipped except where an item arrives damaged, incorrect, incomplete, expired, defective, or where otherwise required by applicable law.

Customers should not send products back without prior authorization from our customer service team.

If an approved refund is issued, it will normally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Please review our Refund Policy for complete details.

10. PRODUCT USE AND PET SAFETY

Products should be used and stored according to the instructions provided on the product packaging or product page.

Always select products appropriate for your pet and follow applicable feeding directions.

Individual pets may have different nutritional needs, sensitivities, allergies, or dietary requirements. Customers are responsible for reviewing ingredient information before feeding a product.

If your pet has a diagnosed medical condition, known food allergy, special dietary requirement, or develops an unexpected reaction after consuming a product, consult a qualified veterinarian.

Information provided on our Website, including Pet Care articles and educational content, is intended for general informational purposes and should not replace individualized veterinary advice.

11. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content, including text, graphics, photographs, product images, logos, videos, designs, page layouts, and other materials, are owned by or licensed to Just Try and are protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial shopping and informational purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, scrape, copy, or otherwise use Website content without prior authorization, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

12. REVIEWS AND USER-SUBMITTED CONTENT

You may have the opportunity to submit reviews, photographs, comments, feedback, or other content.

By submitting content, you represent that you have the right to provide it and that the content is truthful and does not violate applicable law or the rights of another person.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, distribute, format, and use submitted content in connection with our Website, products, customer communications, and marketing.

We may remove or decline to publish content that is unlawful, misleading, abusive, fraudulent, irrelevant, or otherwise inappropriate.

We do not guarantee that every submitted review or comment will be published.

13. THIRD-PARTY SERVICES AND LINKS

The Website may use or provide access to services operated by third parties, including payment processors, shipping providers, analytics services, social media platforms, and other technology providers.

We may also provide links to third-party websites for convenience.

Third-party websites and services are governed by their own terms and privacy practices, and we are not responsible for their independent content or operations.

Use of third-party services may be subject to additional terms established by those providers.

14. PRIVACY

Our collection, use, and handling of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that certain information may be processed by service providers that help us operate our online store, process payments, fulfill orders, provide customer support, prevent fraud, and improve the Website.

Please review our Privacy Policy for additional information.

15. PROHIBITED USES

You may not use the Website:

for unlawful, fraudulent, or deceptive purposes;

to interfere with the security or operation of the Website;

to introduce malware, viruses, or harmful code;

to impersonate another person or provide deliberately false information;

to infringe intellectual property, privacy, or other rights;

to collect information from other users without authorization;

to conduct unauthorized automated scraping or data extraction;

to attempt unauthorized access to accounts, systems, or Website infrastructure; or

in any other manner prohibited by applicable law.

We may restrict or terminate access where we reasonably determine that prohibited activity has occurred.

16. ERRORS AND INACCURACIES

Occasionally, information on the Website may contain typographical errors, technical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, promotions, shipping information, or other Website content.

We reserve the right to correct such errors and update information when discovered.

If a material error affects an order that has already been placed, we will take reasonable steps to notify the affected customer and provide an appropriate resolution.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that access to the Website will always be uninterrupted, completely secure, or error-free.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Just Try and its operators, affiliates, service providers, employees, and representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Website.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

Our liability relating to a purchased product will be subject to applicable law and the policies governing that purchase.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Just Try and its operators, affiliates, employees, service providers, and representatives from claims or losses resulting from your unlawful use of the Website, violation of these Terms, or infringement of another person’s rights.

20. SUSPENSION AND TERMINATION

We may suspend or terminate access to the Website or a customer account where reasonably necessary because of fraud, abuse, unlawful activity, security concerns, or material violation of these Terms.

Provisions that by their nature should survive termination will continue to apply after termination.

21. GOVERNING LAW

These Terms are governed by the laws of Hong Kong, without prejudice to any mandatory consumer rights that may apply to you under the laws of your place of residence.

Any dispute relating to these Terms will be handled in accordance with applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Website, products, services, legal obligations, or business practices.

The current version will always be published on this page with the applicable “Last Updated” date.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. CONTACT INFORMATION

Questions regarding these Terms may be sent to:

Email: hello@justtrypet.com

Additional business and contact information is available on our Contact Information page.