Section 1 — Shopping & Orders
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone or chat.
What products do you offer?
Just Try offers a variety of pet treats and selected pet foods for cats and dogs, including crunchy treats, lickable treats, freeze-dried treats, functional bites, and selected complete pet foods.
Available products may vary over time. Please check each product page for current ingredients, size, feeding information, and product details.
How do I place an order?
Choose the product and quantity you would like, add it to your cart, and proceed to checkout.
At checkout, enter your contact and shipping information, select an available payment method, and review your order before completing payment.
Once your order is successfully placed, you will receive an order confirmation by email.
Do I need an account to place an order?
No. You can place an order without creating a customer account.
Creating an account may make it easier to view order information and manage future purchases, but it is not required to complete checkout.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your device, location, and payment provider. Please refer to the checkout page for the payment methods currently available for your order.
Can I use a discount code?
If you have an eligible discount code, you can enter it during checkout.
Some promotions may have minimum purchase requirements, product exclusions, expiration dates, or other conditions. Unless otherwise stated, multiple promotional offers may not be combined.
Section 2 — Shipping & Delivery
Where do you ship?
We currently ship eligible orders to addresses within the contiguous United States.
Shipping availability is confirmed during checkout based on the delivery address entered.
How much is shipping?
We currently offer free standard shipping on eligible orders within the contiguous United States unless otherwise stated.
Any applicable shipping charge will be shown clearly during checkout before payment is completed.
How long does it take to receive my order?
Orders are usually processed within 1–2 business days after payment is confirmed.
Estimated delivery is generally 2–5 business days after shipment.
Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.
How do I track my order?
When tracking information is available, we will send it to the email address provided with your order after the package has shipped.
Please allow some time for the carrier’s tracking system to update after receiving the package.
Do I need to be home to receive my order?
Delivery requirements depend on the shipping carrier and service used for your order.
If a signature or other delivery action is required, the carrier will normally provide this information through the tracking details.
What happens if my package is delayed or appears to be lost?
If your package is significantly delayed, appears to be lost, or is marked as delivered but cannot be located, please contact us with your order number and tracking information.
Our customer service team will review the available carrier information and help determine the appropriate next step.
What if I entered the wrong shipping address?
Please contact us as soon as possible.
If your order has not yet entered processing or shipped, we may be able to update the address.
Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Section 3 — Products & Feeding
What types of pet products do you sell?
Our selection includes crunchy treats, cat grass treats, lickable treats, freeze-dried treats, functional bites, and selected pet foods.
Some products are designed as everyday treats or snacks, while certain products may be specifically labeled as complete pet food. Please follow the feeding information provided for each individual product.
Are all Just Try products complete pet food?
No.
Many Just Try products are treats or snacks and are intended to complement your pet’s regular diet.
Only products specifically labeled as complete pet food are intended to provide complete daily nutrition when fed according to their feeding directions.
What are functional bites?
Functional bites are treat-format products made with selected ingredients for everyday feeding.
Ingredients and product features vary by recipe, so please review the individual product page and package for complete ingredient and feeding information.
What ingredients do you use?
Ingredients vary by product.
Depending on the recipe, our products may include ingredients such as chicken, salmon, cat grass, catnip, pumpkin, cranberry, freeze-dried meat, and other recipe-specific ingredients.
For the most accurate information, please review the ingredient list shown on the individual product page and actual product packaging.
Are all of your products natural or grain-free?
Not necessarily.
Recipes and ingredients vary by product, and we do not apply the same ingredient claims to every item.
If a particular product is described as grain-free or has another specific product feature, that information will be shown on the individual product page or packaging.
How should I store Just Try products?
Please follow the storage directions shown on the product packaging.
Unless otherwise stated, treats and dry products should generally be kept sealed in a cool, dry place away from excessive heat, moisture, and direct sunlight.
Always keep pet food and treats stored securely and out of reach of children and animals when not being served.
What should I do if my pet has food sensitivities or special dietary needs?
Please review the complete ingredient list before feeding any product.
If your pet has a known food allergy, diagnosed medical condition, or special dietary requirement, we recommend discussing new foods or treats with your veterinarian before feeding.
Section 4 — Returns, Refunds & Order Issues
Can I return pet food or treats?
Because our products are consumable pet products, items are generally final sale once they have been shipped.
For hygiene and product-safety reasons, we normally cannot accept returns of opened or shipped consumable products.
Exceptions may apply if your order arrives damaged, incorrect, incomplete, expired, or with a confirmed product defect. Please review our Refund Policy for full details.
What if my order arrives damaged, incorrect, incomplete, or defective?
Please contact us within 48 hours of delivery.
Include your order number, a description of the issue, and clear photos or videos showing the product, packaging, shipping label, and reported problem when applicable.
After reviewing the information, we may provide an appropriate resolution such as a replacement, partial refund, full refund, or store credit depending on the circumstances.
Can I return an opened product?
Opened or used consumable products are generally not eligible for return.
If you believe the product is damaged, defective, expired, or incorrect, please contact our customer service team rather than sending the product back.
What if my pet does not like the product?
Differences in taste and preference are normal between individual pets.
A pet not liking a particular flavor or texture is generally not considered a product defect and is not normally eligible for a refund once the product has shipped.
Should I send a product back if there is a problem?
Please do not send any product back unless our customer service team specifically authorizes the return.
Unauthorized returns may not be accepted.
How long does an approved refund take?
Approved refunds are issued to the original payment method.
After we process the refund, please allow up to 10 business days for the amount to appear, depending on your bank or payment provider.
Section 5 — Order Changes & Cancellations
Can I cancel my order?
Please contact us as soon as possible if you would like to cancel an order.
We may be able to cancel the order if it has not yet entered processing or shipped.
Once an order has been processed or shipped, cancellation is generally no longer possible.
Can I change the products or quantity in my order?
Please contact us as soon as possible.
If fulfillment has not started, we will do our best to help. However, we cannot guarantee changes once an order has entered processing.
In some cases, cancelling an eligible unprocessed order and placing a new order may be the simplest option.
Can I change my payment method after placing an order?
For security reasons, the payment method used for a completed order generally cannot be changed after the order has been submitted.
If there is a payment issue with your order, please contact customer service for assistance.
Section 6 — Customer Support
How can I contact customer support?
You can contact us through the Contact Us form on our Website or by email at:
hello@justtrypet.com
We generally respond within 1–2 business days.
What information should I include when contacting you about an order?
Please include your order number and a brief description of the issue.
For damaged, incorrect, missing, expired, or defective items, photos or videos may help us review the issue more quickly.
Where can I find your store policies?
Our Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, and Contact Information are available through the links in the footer of our Website.
We recommend reviewing the applicable policy if you have questions about shipping, returns, refunds, privacy, or Website use.