Privacy policy
Last updated: March 10, 2026
JustTryPet operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). JustTryPet is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, or otherwise interact with our Services, including when you communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Payment and transaction information, including payment method, payment confirmation, billing details, transaction details, and other payment-related information processed through Shopify, our payment providers, and related service providers.
• Account information, including your username, password, preferences, settings, and other account-related details if you create an account.
• Order and transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting customer support or submitting an inquiry through our contact form.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you, including when you create an account, place an order, subscribe to emails, submit a contact form, communicate with us, or otherwise provide your personal information.
• Automatically through the Services, including from your device when you visit our website, use our Services, or interact with cookies and similar technologies.
• From service providers, including technology, payment, analytics, customer support, fulfillment, shipping, marketing, and other service providers that collect or process information on our behalf.
• From partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, provide order updates, manage your account, respond to customer service inquiries, process eligible refunds or order issues, remember your preferences, and improve your shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, product updates, offers, and other communications. We may also use your information to show or support online advertising for our products or Services.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, or customer service inquiries.
Security and Fraud Prevention
We use your personal information to help provide a secure payment and shopping experience, authenticate accounts, detect and prevent fraudulent, illegal, unsafe, or malicious activity, and protect the rights, property, and safety of JustTryPet, our customers, and others.
Communicating with You
We use your personal information to provide customer support, respond to questions, assist with orders, provide shipping updates, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, investigate potential violations, and protect our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include:
• With Shopify, vendors, and service providers who perform services on our behalf, such as website hosting, IT services, payment processing, data analytics, customer support, fulfillment, shipping, cloud storage, and marketing services.
• With business and marketing partners who help us provide marketing, advertising, or promotional services, where permitted by applicable law.
• When you direct us, request us, or otherwise consent to our disclosure of information to third parties, such as when you use social media features, third-party integrations, or services connected to our website.
• With our affiliates or within our corporate group, if applicable.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• To comply with legal obligations, respond to subpoenas, search warrants, government requests, or other valid legal processes, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of our customers or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, Shopify may use certain information collected from your interactions with our store, along with information from your interactions with other merchants and Shopify services, to provide enhanced features, improve services, protect against fraud, and support personalized shopping experiences.
In certain circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights over personal information processed by Shopify. To learn more about how Shopify uses personal information, you may visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve the Services, remember your preferences, understand how visitors use our website, support analytics, improve performance, and provide personalized content or advertising where permitted by law.
You may be able to control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Services.
Third-Party Websites and Links
The Services may contain links to websites, applications, or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms of service.
We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services. Our inclusion of links does not imply endorsement of those third-party platforms or their owners or operators.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below so that we can take appropriate steps to delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee perfect security.
We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by applicable law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for targeted advertising, as defined under applicable privacy laws.
You may exercise your privacy rights by contacting us using the contact details provided below.
If you visit our website with a Global Privacy Control opt-out preference signal enabled, depending on where you are located, we may treat this as a request to opt out for the device and browser you use to visit the website. Other than Global Privacy Control where required by applicable law, we do not recognize other “Do Not Track” signals.
Managing Communication Preferences
We may send you promotional emails. You may opt out of receiving promotional emails at any time by using the unsubscribe link displayed in our emails.
If you opt out of promotional communications, we may still send you non-promotional emails, such as messages related to your orders, account, customer service inquiries, or other transactions.
How to Exercise Your Rights
You may exercise applicable privacy rights by contacting us using the contact details below.
We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf. Before accepting such a request, we may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer personal information out of the European Economic Area, the United Kingdom, or another jurisdiction requiring specific transfer protections, we will rely on recognized transfer mechanisms where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above. Additional notice may be provided where required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:
Email: service@jcjusttry.com
Phone: +852 5138 5551
Address:
Room A32, Flat 36/F, Block 3,
Nan Fung Industrial City,
18 Tin Hau Road,
Tuen Mun, Hong Kong
Business Hours:
Mon–Fri, 9:00 AM–6:00 PM HKT
