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Terms of Use

Last Updated: August 31, 2026

Overview

Please carefully read these Terms of Service ("Terms" or "Agreement") before accessing, using, or placing an order through the Just Try website at www.justtrypet.com (the "Website").

These Terms govern your access to and use of the Website, including information, features, products, services, and purchases made through the Website.

By accessing or using the Website, creating an account, or placing an order, you agree to these Terms and any policies referenced herein. If you do not agree with these Terms, please do not use the Website.

We reserve the right to update, modify, or replace any part of these Terms by posting updates on this page. Your continued use of the Website after changes are posted constitutes acceptance of those changes to the extent permitted by applicable law.

Table of Contents

1. Website Use

By using the Website, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement.

You may use the Website only for lawful personal purposes and in accordance with these Terms. You may not use the Website in any manner that could damage, disable, interfere with, or impair the Website or its operation.

2. Privacy and Security

Your use of the Website is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, and protect information provided through the Website.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

3. General Conditions and User Conduct

You agree not to use or attempt to use the Website for any unlawful or unauthorized purpose. Prohibited activities include, but are not limited to:

  • Attempting unauthorized access to the Website or related systems;
  • Uploading or transmitting viruses, malicious code, or harmful software;
  • Submitting false, misleading, fraudulent, or inaccurate information;
  • Interfering with the security or proper operation of the Website;
  • Infringing the intellectual property rights of Just Try or any third party;
  • Collecting or tracking personal information of others without authorization;
  • Using the Website for unlawful, abusive, deceptive, or fraudulent activity.

We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.

4. Products Sold for Personal Use

Products purchased through the Website are intended primarily for personal and household use. We reserve the right to limit or cancel orders that reasonably appear to be placed for unauthorized resale, redistribution, or commercial purposes.

5. Product Information and Accuracy

We make reasonable efforts to provide accurate and current product descriptions, images, ingredients, sizes, prices, availability, and other information.

Product packaging, labeling, color, appearance, or other minor details may occasionally differ from images shown on the Website due to production updates, packaging changes, photography, display settings, or other reasonable variations.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update information where appropriate.

If you receive an incorrect, damaged, defective, or materially different item, please contact Customer Support so we can review the matter in accordance with our applicable policies.

6. Prices and Modifications

Unless otherwise stated, prices displayed on the Website are in U.S. Dollars (USD). Prices, products, promotions, and availability may change without prior notice before an order is accepted.

We reserve the right to modify, discontinue, limit, or update products or services at any time, subject to applicable law.

7. Payment

By submitting payment information, you represent that you are authorized to use the selected payment method and that the payment information you provide is accurate and complete.

Payments may be processed by third-party payment service providers. If payment authorization fails or cannot be completed, we may delay or cancel the applicable order.

Applicable taxes, shipping charges, and other order-related fees will be shown during checkout where required.

8. Order Placement and Acceptance

An electronic order confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of that order.

We reserve the right to review, limit, refuse, or cancel an order for legitimate reasons, including:

  • Product unavailability;
  • Inventory or pricing errors;
  • Payment authorization problems;
  • Suspected fraudulent or unauthorized transactions;
  • Unusually large quantities or suspected unauthorized resale;
  • Errors affecting order processing.

If an order is cancelled after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

If you wish to request an order change or cancellation, please contact Customer Support as soon as possible. We cannot guarantee that an order can be changed or cancelled after processing begins.

9. Shipping

Shipping destinations, shipping methods, delivery estimates, shipping charges, and other shipping information are governed by our Shipping Policy.

You are responsible for providing a complete and accurate shipping address and contact information. Incorrect or incomplete information may result in delays or unsuccessful delivery.

10. Delivery

Estimated delivery times are provided in good faith but are not guaranteed unless expressly stated. Delivery may be affected by carrier operations, weather, customs, holidays, high-volume periods, or other circumstances outside our reasonable control.

If an order appears to be lost, damaged, incomplete, or incorrectly delivered, please contact Customer Support so we can review the issue.

11. Returns and Refunds

Returns, exchanges, refund eligibility, return timeframes, product condition requirements, return methods, and applicable shipping responsibilities are governed by our Return & Refund Policy.

Please review the Return & Refund Policy before placing an order.

12. Promotions and Discounts

We may occasionally offer promotional codes, discounts, gifts, bundles, limited-time offers, or other promotions.

Promotions may be subject to specific eligibility requirements, expiration dates, minimum purchase amounts, product exclusions, quantity limitations, or other terms presented with the offer.

Unless expressly stated otherwise, promotional offers have no cash value and may not be combined.

13. Pet Care Information

Information provided on the Website relating to ingredients, feeding, nutrition, pet care, and general pet well-being is intended for general informational purposes.

Individual pets may have different dietary needs, sensitivities, health conditions, and feeding requirements. If you have specific concerns about your pet's health, diet, or nutritional needs, please consult an appropriate veterinary professional.

14. Social Media

Just Try may maintain profiles or pages on third-party social media platforms. Those platforms are independently operated and have their own terms, policies, and privacy practices.

Comments or opinions posted by third parties on social media do not necessarily represent the views of Just Try.

15. Reviews and User Submissions

The Website may allow customers to submit reviews, ratings, photographs, comments, questions, suggestions, or other content ("Submissions").

By making a Submission, you represent that the information is truthful, that you have the necessary rights to submit it, and that it does not violate the rights of any third party.

You grant Just Try a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute your Submission for purposes related to operating, promoting, and improving the Website, products, and services.

We may remove content that is fraudulent, abusive, unlawful, misleading, irrelevant, or otherwise inappropriate.

16. Third-Party Websites and Services

The Website may contain links to or integrate with third-party websites, payment services, delivery services, social networks, or other external resources.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, security, or terms.

17. Intellectual Property

The Website and its content, including text, graphics, logos, photographs, product images, videos, designs, icons, software, and other materials, are owned by or licensed to Just Try and are protected by applicable intellectual property laws.

Website content may be viewed and used for personal, non-commercial purposes only. Except where permitted by applicable law, you may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit Website content without prior authorization.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that access to the Website will always be uninterrupted, error-free, secure, or free from technical problems.

Nothing in these Terms excludes or limits any consumer right or warranty that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Just Try shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to use of the Website or products purchased through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Just Try, its affiliates, service providers, employees, representatives, and agents from claims, losses, liabilities, damages, or reasonable expenses resulting from your unlawful use of the Website, violation of these Terms, or infringement of third-party rights.

21. Electronic Communications

You agree that communications relating to your orders, account, customer service requests, and transactions may be provided electronically, including by email.

Promotional and marketing communications will be handled in accordance with applicable law and your communication preferences.

22. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other lawful business transaction.

23. No Waiver

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

25. Termination

We may suspend or terminate access to the Website where reasonably necessary due to misuse, fraudulent activity, unlawful conduct, security concerns, or material violation of these Terms.

Provisions that by their nature should survive termination will remain effective after termination.

26. Entire Agreement

These Terms, together with the policies referenced herein and any terms presented during checkout or in connection with a particular promotion or service, constitute the agreement between you and Just Try relating to your use of the Website and purchases made through it.

27. Governing Law

These Terms are governed by applicable law, subject to any mandatory consumer protection rights available to you in your jurisdiction.

28. Questions and Contact Information

If you have questions regarding these Terms, your order, or your use of the Website, please contact Customer Support:

Just Try Customer Support
Email: hello@justtrypet.com

Just Try
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